Covered in transit
Shipping protection from our dock to your driveway.
Every non-freight order from RFD Auto Parts includes Extend Shipping Protection. If your package is lost, stolen, or damaged before it reaches you, it gets made right — no deductible, no arguing with a carrier, no waiting on a claim that goes nowhere.
The coverage window
Exactly when protection starts and stops
Most shipping headaches come from not knowing who owns the problem. Here's the honest map — so you always know who to call.
Order placed
We verify fitment against your VIN or vehicle and pull the part. Questions here go to RFD.
Protection begins
Coverage starts the moment the carrier scans your package. Not when the label prints — when it moves.
In transit
Lost on the truck, crushed in a trailer, or taken off your porch — this is the window Extend covers.
Safely in your hands
Coverage ends once the part arrives undamaged, or once a claim you filed is resolved.
Shipping protection covers the journey, not the part itself. Fitment, warranty, and anything we got wrong on our end stays with RFD Auto Parts — that's our responsibility, and we don't hand it off.
Who fixes what
Two lanes, no runaround
File with Extend
Something happened to the package
- Package never showed up after the delivery date passed
- Tracking says delivered, but nothing is there
- Stolen off the porch or out of the truck
- Box arrived crushed, torn open, or soaked, and the part is damaged
- Package went missing somewhere in the carrier network
Call RFD Auto Parts
Something happened to the order
- Wrong part, wrong side, wrong finish — we'll make it right
- An item is missing but the box and seal are intact
- The part is on backorder or hasn't shipped yet
- The part has a mechanical or electrical defect (that's a warranty claim)
- You entered the wrong shipping address and it hasn't left yet
Find your next step
Something's wrong with my order
Pick what happened. We'll tell you where to go, what you'll need, and how long you have.
What happened?
Choose the closest match — you'll get the exact next step.
Select an option above to see what to do next.
File a damage claim with Extend
Photograph the box, the packing material, and the part before anything else. Then open a claim in the Extend portal — damage claims should be filed as soon as the package is delivered, and no later than 30 days after.
Have ready: the email on your RFD order, and clear photos of the outer box and the damaged part.
Give it 5 days, then file as lost
Check tracking first. If the estimated delivery date has passed by 5 days, or tracking has shown no movement for 5 days, file a lost-package claim with Extend.
If tracking shows the package is still moving, hold off — carriers routinely run a day or two behind and the coverage stays in force the whole time.
Check around, then file as stolen
Carriers often scan a package delivered before it physically arrives, or leave it with a neighbor, at a side door, or behind a gate. Check those spots and ask anyone else at the address.
If it still hasn't turned up 5 days after the delivered scan, file with Extend. A police report or doorbell camera footage isn't always required, but it strengthens the claim.
Call RFD Auto Parts — we'll fix it
A wrong part isn't a shipping claim; it's an order issue, and it's on us. Don't install it and keep the packaging.
Contact us with your order number and the part number printed on what you received, and we'll get the correct part moving.
Call RFD Auto Parts
When the box and seal are intact but something's short, that points to how the order was packed — not to the carrier. Shipping protection doesn't cover it, and it doesn't need to.
Send us your order number and a photo of everything that was in the box, and we'll reconcile it.
Freight follows a different process
Freight shipments aren't covered by shipping protection. Inspect the crate or pallet before you sign, and write any damage directly on the delivery receipt — signing clean for a damaged shipment is what sinks most freight claims.
Photograph everything and call us the same day. Freight carriers work on tight deadlines and we'll open the claim on your behalf.
Filing a claim
Three steps, most resolved in minutes
Open a claim online
Go to the Extend customer portal any hour of the day. You'll need the email address on your RFD order or your Extend contract ID.
Tell them what happened
Lost, stolen, or damaged. Have photos of the box, the packing material, and the part ready — that's what moves a damage claim fastest.
Get made whole
Once approved, you'll get the value of the part back — including what you paid in shipping and tax — or a replacement sent directly to you.
Photograph the box before you cut it open, especially on anything sheet metal, glass, or lighting. Thirty seconds of pictures is the difference between a claim approved in minutes and a claim that stalls.
Freight orders work differently
Bumpers, hoods, doors, quarter panels, bed sides, and other oversized parts ship by freight carrier and are not covered by Extend. Freight damage is settled between you, the carrier, and RFD — and it hinges almost entirely on what happens in the ninety seconds before you sign.
- Inspect before you sign. Walk the crate or pallet. Look for punctures, crushed corners, torn shrink wrap, and shifted load.
- Note damage on the delivery receipt. Write the damage on the bill of lading before signing. A clean signature on a damaged shipment makes a claim very hard to win.
- Photograph everything — the trailer, the pallet, the packaging, and the part — before it comes off the truck if you can.
- Call us the same day. Freight claims have tight carrier deadlines. Reach us right away and we'll open it on your behalf.
Questions
Shipping protection, answered
What does shipping protection actually cover?
Loss, theft, and damage that happen while your package is in transit — from the carrier's first scan until the part is in your hands. It applies to packages shipped within the United States.
How long do I have to file a claim?
Damaged: file as soon as it's delivered. You have up to 30 days after delivery — damage reported after that is treated as damage that happened after delivery, and isn't covered.
Lost or stolen: wait 5 days past the estimated delivery date, then file. That's also the trigger if tracking has sat with no update for 5 days, or if it says delivered and nothing showed up.
What do I get if my claim is approved?
For a lost or stolen package, you'll typically receive the value of the part — plus the shipping and tax you paid — so you can reorder. For a damaged part, depending on the severity, that may be a full or partial refund, a repair, or a replacement shipped directly to you.
Is there a deductible or a fee to file?
No deductible and no filing fee. Claims are handled online, around the clock, and most are resolved in minutes.
Who is Extend, and why not just handle it yourselves?
Extend is an independent protection provider that administers shipping protection on our behalf, backed by a cargo insurance policy. It means your claim is decided in minutes by a team that does this all day, instead of sitting in a carrier queue for weeks while your vehicle is apart in the driveway. We stay involved either way — but you get a faster answer.
What isn't covered?
Items with no cash value, anything that never actually shipped even if a label printed, and digital items. Claims can also be denied when the shipping address entered was wrong, when the delivery was refused, when the carrier couldn't complete delivery after multiple attempts, or when a package was held or redirected at the recipient's request.
Order problems — backorders, a wrong or missing item in a sealed box, or a defective part — aren't shipping claims. Call us; those are ours to fix.
Can I remove or cancel shipping protection?
If your order hasn't shipped yet, contact us and we'll adjust it. Once the package is moving, protection is in effect and can't be refunded — the coverage has already started doing its job.
Does it cover the part once I've installed it?
No. Shipping protection ends the moment your part is delivered undamaged. Everything after that — fitment, function, and the manufacturer's warranty on the genuine OEM parts we sell — is a separate conversation, and one we're happy to have.
Need to start a claim?
File with Extend online any time. If you're not sure which lane you're in, call us first — we'll point you the right way in about two minutes.
Shipping protection is provided and administered by Extend, Inc. and is subject to Extend's terms, limitations, and exclusions; eligible shipments are insured under a cargo insurance policy issued to Extend, Inc. RFD Auto Parts is a seller of covered products and is not the insurer. Coverage details on this page are a summary for convenience and do not amend or replace Extend's Shipping Protection Guide, which governs in the event of any difference. Freight and oversized shipments are not eligible for shipping protection. Original Equipment Parts Since 1960.